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Troubleshooting Guide
A natural gas leak is a potentially dangerous situation and should be approached with caution. Here's what to do if you smell gas in your home.

If you smell a faint odor of natural gas:
  • Ensure all appliances that use natural gas are off
  • Ventilate the house by opening windows and doors
  • Call your natural gas provider for help, preferably from outside the home

If you smell a strong odor of natural gas in your home.
  • Leave the house immediately
  • Do not turn on any lights, appliances, flashlights or use your phone - these devices can all cause a spark, which may ignite any gas in the air
  • Do not open or close any windows or attempt to turn off the gas
  • Use a neighbor's phone or your cell phone to call your natural gas provider

What should I do if the pilot flame goes out?
  • Check your gas furnace filter. Is it clean and when did you change it last? 50% of service calls (and associated charges) can easily be avoided by properly maintaining your furnace filter.
  • Check to see if your energy star rated programmable thermostat has a battery back up. Are they dead and when did you last change them? Some thermostats have a battery back up even though they are wired to the electrical in the home. Some will have a warning sign that the batteries are going and some just stop working properly or all together. Check your owner's manual for details on how to change the batteries.
  • Make sure that the breaker/fuse (in the main electrical box) for the furnace and air conditioner are in the on position if it is a breaker or not in need of replacing if it is a fuse.
  • Check the troubleshooting guide for your particular model furnace, in the homeowner's manual. There are always good tips in there as well.
  • CALL A LICENSED HEATING, VENTILATION AND AIR CONDITIONING COMPANY to have an educated technician out to diagnose the issue.
  • ALWAYS REMEMBER that all furnaces and air conditioners can be dangerous, they are connected to electrical and/or gas and could result in injury. Never have someone uneducated and unlicensed attempt to repair these pieces of equipment.